Data Deletion

Delete your data

You control the data connected to your Instagram account and your Faigen account. Here is how to remove it.

Option 1: Disconnect Instagram from the Faigen dashboard

  1. Sign in to your Faigen dashboard and open Settings.
  2. Under Instagram, choose Disconnect.
  3. We immediately stop accessing your account and delete the stored access token.

Option 2: Remove Faigen from Instagram

  1. In Instagram, go to Settings, then Website permissions (or Apps and websites).
  2. Find Faigen and choose Remove.
  3. Instagram notifies us, and we disconnect your account and delete the stored access token.

Option 3: Ask us to delete everything

  1. Email info@faigen.in with the subject "Data deletion request".
  2. Send it from the email registered with your Faigen account, and include your Instagram username if you connected one.
  3. We confirm by email and complete the deletion within 30 days.

What we delete

  • Instagram account ID, username, and the stored access token
  • Comments, direct messages, and replies handled through your connected account
  • Analytics and competitor-tracking data collected for your account
  • Your conversation history and customer profiles held in Faigen

What we may keep

  • Order and billing records that we are required to keep for legal and accounting purposes (up to 1 year)
  • Anonymous, aggregated usage statistics that do not identify you

If you messaged or commented on a business

If you are a customer who messaged or commented on a business that uses Faigen, email info@faigen.in with your Instagram username and we will delete the conversation data we hold about you. Conversation data is in any case removed automatically after 90 days.

Questions? Email info@faigen.in or read our Privacy Policy.