1. Introduction
Welcome to Faigen ("Company", "we", "us", "our"), a technology agency based in Kerala, India. Faigen specializes in building websites, web applications, and AI-powered automation agents for businesses. This document outlines how we collect, use, store, and protect information when you use our services, interact with AI agents developed or operated by us, or engage with platforms powered by Faigen.
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
Personal Information
- Name
- Phone number
- Email address
Communication Data
- Messages sent via WhatsApp and Instagram to AI agents operated by Faigen
- Customer queries, responses, and interaction logs
Transactional Information
- Order details (product, quantity, delivery address)
- Payment-related references (handled via third-party providers, if applicable)
Client Business Information
- Business data provided by our clients for service delivery
- Product/service catalogs, pricing, and operational workflows
Technical Data
- IP address
- Browser type and device information
- Website usage and interaction analytics
3. Purpose of Data Collection
We use collected information strictly for the following purposes:
- Deliver AI-powered customer interaction services
- Process and manage orders through automated systems
- Improve AI performance, accuracy, and response quality
- Provide support and service communication to clients
- Monitor and analyze system performance and usage trends
We do not sell personal data to third parties.
4. AI Agent Communication & Platform Integrations
Faigen integrates with third-party platforms, including Meta Platforms Inc. (WhatsApp Business API, Instagram API). All communications processed via these platforms are subject to their respective Terms of Service and handled only for the purpose of delivering contracted services. Faigen does not independently distribute or monetize message data.
5. Data Storage & Security
All data is securely stored on infrastructure hosted by DigitalOcean (Bangalore, India). Security measures include SSL encryption, role-based access control, secure database management, and regular system monitoring and audits. While we implement industry-standard protections, no system is completely immune to risk.
6. Data Retention Policy
We retain data only as long as necessary:
Conversation Data
Up to 90 Days
Order & Transaction Data
Up to 1 Year
Data may be deleted earlier upon written request, subject to operational and legal requirements.
7. Third-Party Services
Faigen relies on the following third-party services:
These providers have their own privacy policies governing data usage.
8. User Rights
Users have the right to:
- Access personal data held by Faigen
- Request correction of inaccurate information
- Request deletion of personal data
- Opt out of automated communication at any time
Requests can be made via official communication channels provided by Faigen.
9. Client Responsibilities
Businesses using Faigen services agree to:
- Provide accurate and lawful data
- Obtain necessary user consent before data collection
- Use AI automation in compliance with applicable laws
- Avoid misuse of the platform for spam, fraud, or illegal activities
Faigen is not liable for misuse of services by clients.
10. Children's Privacy
Faigen's services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that data has been collected from a minor without verified parental or guardian consent, we will take immediate steps to delete such information. Parents or guardians who believe that their child has provided personal data to Faigen may contact us to request removal.
11. Limitation of Liability
Faigen provides AI systems on a best-effort basis. While we strive for accuracy and reliability, AI-generated responses may not always be perfect. Faigen is not liable for business losses resulting from AI decisions or errors. Clients are responsible for reviewing and approving automation workflows.
12. Payment Terms & Subscription
Subscription Plans
Clients subscribe to monthly plans with defined usage limits. Subscription fees are billed in advance and plans auto-renew unless cancelled prior to the next billing cycle.
Usage Limits & Add-On Credits
Each plan includes a fixed usage quota. If usage exceeds the plan limit, clients may purchase additional top-up credits or upgrade to a higher plan.
Payments
All payments must be completed on time to ensure uninterrupted service. Failure to pay may result in temporary service restriction or suspension of AI agents.
Refund Policy
Subscription fees are non-refundable once the billing cycle has started, as resources are allocated immediately. Exceptions may be considered at Faigen's discretion in genuine cases.
Pricing Changes
Faigen may update pricing with prior notice. Changes will not affect already billed cycles but will apply to future renewals.
13. Service Reliability
We aim to provide consistent uptime, fast response speeds, and stable integrations. Certain factors may occasionally affect performance, including third-party platform outages (such as Meta Platforms Inc. APIs), network disruptions, or unexpected technical issues.
In the rare event of major service failure directly caused by Faigen, we will investigate promptly and provide fixes, support, or service adjustments where appropriate. Faigen limits liability to the amount paid for the active billing cycle.
14. Termination of Services
By Faigen
We may suspend or terminate services if payments are not completed, terms are violated, or the platform is misused.
By Client
Clients may cancel subscriptions anytime before the next billing cycle. No partial refunds for unused time.
15. Compliance with Laws
Faigen operates in accordance with applicable laws in India. Clients are responsible for ensuring their business usage complies with local regulations, industry-specific rules, and data protection requirements. Where legally required, Faigen may cooperate with regulatory authorities.
16. Updates to This Policy
Faigen reserves the right to update this policy at any time. Updates will be reflected with a revised effective date. Continued use of services implies acceptance of the updated terms.
17. Contact Information
Faigen
For any privacy-related questions or data requests, please reach out via our official email for verified processing.