Privacy Policy

1. Introduction

Faigen ("we", "us", "our") is a technology agency based in Kerala, India. We build websites, web applications, and AI-powered automation agents for businesses. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or interact with AI agents we build and operate.

2. Information We Collect

We may collect the following information:

• Name, phone number, and email address
• WhatsApp and Instagram messages sent to AI agents we operate
• Order details including product, quantity, and delivery address
• Business information provided by our clients
• Website usage data including IP address and browser type

3. How We Use Your Information

We use collected information to:

• Provide AI-powered customer support on behalf of our business clients
• Process and manage customer orders placed through our agents
• Improve the quality and accuracy of AI responses
• Send service-related communications to our clients
• Analyze usage patterns to improve our services

5. Data Storage and Security

All data is stored on secure servers hosted on DigitalOcean infrastructure located in Bangalore, India. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your data.

6. Data Retention

Data can be deleted upon written request.

7. Third Party Services We Use

8. Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate data, or request deletion of your data. You may opt out of automated messaging at any time.